Cueline help

How can we help?

Find a quick answer below or send a message with the event name, what you expected and what happened.

Contact Cueline support

For account, billing or technical questions, email us and include screenshots if they help explain the issue.

Frequently asked questions

How do recipients open a timeline?

Recipients tap their private link. No Cueline account is required. Their page contains only the timeline blocks assigned to them.

How do I share a PDF?

Open an event, choose Distribution, then export the master PDF or use the PDF button beside a recipient. The iOS share sheet lets you send or save the file.

Does Cueline work without internet?

The Live Day-Of screen saves the latest successfully loaded timeline on your iPhone. You can read that copy offline; reconnect before delaying or editing cues.

How do I reset a private link?

Open Distribution, find the recipient and choose Reset private link. The old link stops working immediately.

How do I delete my account?

Open Settings in Cueline and choose Delete account. The app confirms the permanent deletion before removing your account and associated Cueline data.

How do I cancel a subscription?

Apple manages billing. Open your iPhone Settings, tap your Apple Account, choose Subscriptions and select Cueline. Account deletion does not cancel Apple billing.

Privacy and account requests

For information about access, correction and deletion, read the Privacy Policy. Account deletion is available directly inside Cueline Settings.